Along with Holiday Sales, also comes customers returns that can make or break your eBay DropShip Store, determined within your Seller Performance Ratings.
During the Holidays, customers are in a hurry to get their shopping done and sometimes become more frustrated and irate than usual.
Whenever, I have an IRATE customer email, I make it my goal to go the EXTRA MILE to quickly resolve the issue to create a happy and satisfied customer. It also gives the customer an opportunity to get to know you and your business, leaving positive feedback and potentially become a repeat customer. It gives you the opportunity to also get to know your customer, too.....
First.... Identify True Intentions!
Next.....Respond Swiftly with Emotional Restraints.
If your store has weathered through the holidays, you already learned how to maintain your cool, even when some irate customer falsely accuses your business being a scam. Yet, my experience with new dropship sellers, their first instincts are to strike back to defend their reputation. Take a deep breath and....
Be Patient, Professional and ENGAGE!
Although, fact is you can't please all customers, all the time, however, being patient, overlooking their irate claims, responding in a professional manner and engaging with customers by asking questions, makes for the best chance to receive positive feedback -AND- possible return customer in the future,too!
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