There are many little known "secrets" eBay shares only with developers and not made readily available to sellers.
Chances are, it's done intentionally to avoid additional questions to their call center, especially when its in their favor to serve the buyer.
In Aug/2015, eBay told developers to start using "Account Business Policies" to setup "Terms of Service" rather than placing in a Listing description.
At that time, there were too many TERMS OF SERVICES listed in descriptions, contrary to what was stated in listing FIELDS. This made it confusing and difficult for decision makers to uphold a seller's return and shipping policies. eBay then implemented using "Business Policies" setup in accounts stating "It will be the only place where decision makers will determine a sellers return and shipping policies" rendering TOS placed in descriptions as useless space.
Since Aug/2015 and still today, eBay has not made "Business Policies" included in a seller's account, but rather causing a need to call eBay, requesting your account to be opted-in.
As usual, most eBay Agents were not trained to comply, causing a seller to call back until they found an Trained Agent enabled to opted-in "Business Policies" in an account.
Today, now more important than being protected with return and shipping policies, is the need to comply with 2017 Mobile criteria, using no more than 800 characters in descriptions, to achieve higher search engine ranking in front of more Mobile Shoppers.
Since 2015, members of TheHelpPlus Training have been equipped in using "Business Policies" yet while consulting with other eBay sellers, I found most are not even aware of "Business Policies" protections in returns and shipping or for that matter, eBay's 2017 Mobile criteria.
As of last month eBay has made it easier to opted-in to Business Policies in your account.
To do this......make sure you are logged-in to your eBay account then click on this link. http://www.bizpolicy.ebay.com/businesspolicy/policyoptin
Then watch this video to learn how to setup your Account Business Policies.
Once completed, know you are protected. You can now safely remove TOS from descriptions, as buyers are now conditioned to view both in tabs within a listing -AND- utilize the required limited characters to grab a larger portion of Mobile Shopper visibility to your listings.
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